“I don’t want to sell you just one property, I want to sell you ten.”
– Lynn Martel, MartelTurnkey
When searching for a turnkey rental company to work with, it’s important to make sure that you’re going to invest with someone who is diligent, thorough, and trustworthy. Because many people purchase turnkey properties in states they’re not actually residing in, it’s absolutely essential that the company you’re working with has a great reputation and is going to take every precaution to ensure that your new investment is in ideal condition when the transaction closes.
Unfortunately there are many turnkey companies out there that, metaphorically speaking, put lipstick on a pig. What we mean by that is that these companies – rather than take all precautions necessary to ensure your house is renovated correctly – will focus instead on doing things as cheaply as possible. Rumor has it that some companies do a bad job evaluating a home at the initial acquisition stage and then get stuck with unmanageable bills, so they have no option but to do substandard work and slap lipstick on a pig. Others are just greedy or have poor money management and they skip over important and more costly work.
At MartelTurnkey we do everything we can to ensure that your property is in the best condition for a cash flowing turnkey rental property. We pay extreme attention to detail, make sure that all necessary repairs are made, and we are completely transparent and communicative during the entire process. Because of this, over the past few years, the majority of our clients have purchased at least two properties from us, and several have bought many more. Like I always say: “I don’t want to sell you one property, I want to sell you ten.” That means that we want to do things the right way so we can build customers for life.
In order to create the best possible experience for our customers, we focus on three things: going above and beyond for our customers, having third parties double and triple check our work, and remaining transparent through regular communication with our clients. Below is a breakdown of exactly how we are able to manage all three and why we have such a high client retention rate.
We Go Above and Beyond
There are unfortunately many turnkey rental companies out there that solely focus on money. By doing things as cheaply as possible, these companies are possibly able to achieve a higher profit. What these companies don’t realize though, is that this leaves their customers unhappy, and deters them from buying future investment properties with that company. MartelTurnkey is more concerned about maintaining a happy customer base than making a few extra thousand dollars. For instance, let’s say we have a $25,000 renovation budget, but the rehab bid comes back at $20,000. MartelTurnkey won’t take the extra $5,000 and keep it as profit. Instead, we will take that extra $5,000 and see where we can spend the money to ensure the buyer won’t have any big ticket items to fix in the future. We strive to ensure everything in the property has a significant lifespan, is operating safely and efficiently for the tenants, will provide the investor a reliable source of monthly cash flow, and that we’re not just, metaphorically, slapping lipstick on a pig.
We Have Third Parties Check Our Work
This second fact check is really important for all of our clients, especially since the majority are purchasing turnkey rentals outside of their home state. For instance, if you live in Los Angeles and are purchasing a property in Cleveland, Ohio, we understand how important it is that you feel secure and can trust how we are managing the project since you are not physically in the vicinity of your turnkey property. In order to ensure this, you will feel confident knowing that we have not just one other party check our work, but FOUR independent professional companies. As an example, in the Cleveland area, several cities require a “Point of Sale Inspection”. Every single house we sell has to have a city inspector come out and inspect the house before it can be marked as completed. After this inspector checks the property, the property management company sends out a “quality control expert” who visits the property and reviews a checklist of items before giving their stamp of approval denoting that the house is ready-to-rent. And it doesn’t stop there. The third inspection is conducted by the bank’s appraiser who will evaluate the house and say what it is worth, taking into account the renovations and other factors. Lastly, many of our first time clients hire a home inspector who will provide an in-depth report to the buyer. That means that there are FOUR independent professionals who go through the property with our client’s best interest at heart.
We Are Transparent and Regularly Communicate with Our Clients
At MartelTurnkey, we don’t just want to sell you one property, we want to sell you ten. That’s why it’s so important for us to be transparent and honest with our clients and communicate regularly along the path to turnkey rental ownership. Like any solid relationship, we find we face triumphs and challenges better together when we have established trust, and this is done through open communication. Because we own this business, and our reputation is of paramount importance to us, we are available 24/7 to answer our customers’ calls. It’s really no surprise that more than 60% of our clients come from happy customer’s referrals. Our goal is to make sure all of our turnkey projects result in happy customers who will buy another house themselves, and refer their friends to us. Ultimately we want to sell all our investors 10 houses, and we work with that goal in mind.
Purchasing a turnkey rental property can be one of the most exciting and satisfying experiences of a lifetime. That being said, it’s important to work with a company who understands this and prioritizes their clients’ happiness. At MartelTurnkey, we do everything in our power to make the property buying experience stress free, simple, and transparent. By remaining in constant contact with our clients, ensuring the properties they purchase are rehabbed and managed correctly, and having inspectors double and triple check our work, we are able to maintain our incredibly high standards. If you’re interested in learning more about turnkey rentals or would like to purchase a turnkey property, please don’t hesitate to reach out. You can contact us at email@example.com.